Shipping and Delivery

This page contains some helpful information about shipping and delivery with James Davis.

Please Note: Australia Post is experiencing delays due to the impact of COVID-19. Shipping Times may take slightly longer than usual.

Personalising & processing your order

Once you have placed your order our talented team will engrave, hand polish, and perform quality control to ensure your glassware is immaculate. Your order will then be packaged securely ready for dispatch - all within 1-2 business days of receiving your confirmation email.

You will receive an email with your tracking number once your order has been shipped. We ship orders daily between Monday and Friday, excluding Australian Public Holidays.

Do you offer free shipping?

FREE Standard Shipping is available Australia Wide on all orders via Australia Post. You will receive an email with your tracking number once your order has been shipped. We ship orders daily between Monday and Friday, excluding Australian Public Holidays.

If you are located remotely or wish to have your order delivered to your PO Box or Parcel Locker with FREE Standard shipping, we will ship your James Davis personalised glassware with Australia Post.  

Do you offer express shipping?

We want to do the best we possibly can in assisting urgent orders. Upon checkout, you can select our Express Shipping option for Australia. Our Express Shipping is a flat rate of $15 AUD.

Do you offer international shipping?

Yes! We offer International Shipping to New Zealand upon checkout at a flat rate of $30 AUD.

If you require shipping to another destination, please email hello@jamesdavisgroup.com for a quote to your chosen destination.

Duties & Taxes

Please note that import duties and sales taxes are not calculated upon checkout and may be charged to you upon arrival to your country. James Davis cannot cover the duties and taxes charged to you. If you would like further information, please contact your local customs office.

How long will delivery take?

James Davis is located in Victoria. FREE Standard Shipping timeframes are as follows:

  • 2-6 business days for NSW & ACT addresses
  • 3-8 business days for QLD, VIC, SA, WA, TAS, NT.
  • 3-10 business days for NZ.

Our Express Shipping will most likely reach you within:

  • 1-3 business days for NSW, ACT, QLD, and VIC
  • 1-5 business days for SA, WA, NT and TAS.
  • 3-7 business days for NZ.

Shipping policies

  • If your item is returned to sender, a charge of $15 AUD will be requested to you for your item to be re-sent.
  • Shipping charges are non-refundable.
  • Once your order has been processed, we cannot modify or cancel your order due to the nature of personalisation and turnaround times.
  • All shipping timeframes stated above for standard, express and international are estimates only. James Davis cannot be held responsible for delays, delivery or services performed by postal services.
James Davis

We are true perfectionists, spreading delight with our passion for personalisation.